Privacy policy

This Privacy Policy describes how teaforfolks.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

At Tea For Folks, we are committed to you and to protecting your privacy. We never collect or store any personal data without your prior knowledge and consent. Please read for further details.   

How Does Tea For Folks Collect Information?

Your IP Address

Your IP address is a unique identifier that we use to help diagnose problems with our server and administer our Site tracking. We use your IP address to identify you when you make repeat visits to our Site, keep track of your shopping cart, and to gather demographic information so we can see who is interested in our Site.

When you visit our Site, we collect certain information about your device, your interaction with our Site, and the information necessary to process your purchases. We may also collect additional information if you contact us for customer support. We do not house or collect any personal information about you unless you knowingly and willingly provide it through delivery or shipping.

In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Data”. See the list below for more information about what Personal Information we collect and why.

Device information

  • Examples of Personal Data collected: version of web browser, IP address, time zone, cookie data, what sites or products you view, search terms, and how you interact with the Site.

  • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.

  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

  • Disclosure for a business purpose: shared with our processor Shopify or Easy Parcel.

Order information

  • Examples of Personal Data collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.

  • Purpose of collection: to provide products or services to you to fulfil our contract, to process your payment information, arrange for shipping, and provide you with invoices an sd/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

  • Source of collection: collected from you.

  • Disclosure for a business purpose: shared with our processor Shopify and Easy Parcel. 

Customer support information

  • Examples of Personal Data collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number)

  • Purpose of collection: to provide customer support.

  • Source of collection: collected from you.

  • Disclosure for a business purpose: shared with our processor Shopify and Easy Parcel. 

 

Mode and place of processing the Data

Methods of Processing

We take appropriate security measures to prevent any unauthorised access, disclosure, modification or unauthorised destruction of any Data. This is carried out using computers and/or IT enabled tools, following organisational procedures and modes strictly related to the purposes indicated. The Data is made accessible to certain types of persons in charge, involved with the operation of this Site. or external parties if necessary. The Owner may process Data relating to you if one of the following applies: 

  • Users have given their consent for one or more purpose. Note: Under some legislations the Owner may be allowed to process Personal Data until the User objects to such processing (“opt-out”), without having to rely on consent or any other of the following legal bases. This, however, does not apply, whenever the processing of Personal Data is subject to European data protection law;

  • provision of Data is necessary for the performance of an agreement with the User and/or for any pre-contractual obligations thereof;

  • processing is necessary for compliance with a legal obligation to which the Owner is subject;

  • processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Owner;

  • processing is necessary for the purposes of the legitimate interests pursued by the Owner or by a third party.

Place of Processing


 The Data is processed at the Owner's operating offices and in any other places where the parties involved in the processing are located. Retention of Data
 Personal Data shall be processed and stored for as long as required by the purpose they have been collected for. Therefore Personal Data collected for purposes related to the performance of a contract between the Owner and the User shall be retained until such contract has been fully performed. The Owner may be allowed to retain Personal Data for a longer period whenever the User has given consent to such processing, as long as such consent is not withdrawn. Furthermore, the Owner may be obliged to retain Personal Data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority.Once the retention period expires, Personal Data shall be deleted. Therefore, the right of access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.

The Purposes of Processing


 The Data concerning the User is collected to allow the Owner to provide its Service, comply with its legal obligations, respond to enforcement requests, protect its rights and interests (or those of its Users or third parties), detect any malicious or fraudulent activity, as well as the following: Contacting the User, Analytics, Interaction with social media and platform, Handling payments, Advertising, Managing contacts and sending messages.

  • Contacting the User : Contact Form (this Website) - By filling out the contact form with the necessary Data, the User authorises this Website to use these details to reply to requests for information, quotes or any other kind of request as indicated by the form's header; Mailing List or Newsletter (this Website) - By registering on the mailing list or the Newsletter, the User's email address will be added to the contact list of those who will receives email messages containing information of commercial or promotional nature concerning this Website. Your email address might be added to this as a result of signing up to this Website

  • Analytics : This is used to enable us to monitor and analyse Web Traffic. Google Analytics is a web analysis service to track and examine the use of this Website to prepare reports on its activities and share them with other Google services. 

  • Interaction with Social Media and Platform : This service allows interaction with social networks and other external platforms directly from the pages of this Website. This interaction obtained through this are subject to the User's privacy settings for each social network. This includes, Twitter Tweet button, Pinterest Pin It button, Facebook Like Button and Linkedin Button and Social Widgets

  • Handling Payments : This Website processes any payments by credit card, bank transfer or other means via external payment service providers. In general and unless where otherwise stated, Users are requested to provide their payment details and personal information directly to such payment providers. Such payment methods would be Apple Pay, Google Pay, Paypal, and GrabPay. 

  • Advertising : We use your Personal Data to inform, optimise, and serve advertising based on past use of this Website by you. This is used by tracking usage data to collect information which is transferred to the partners that manage the remarketing and behavioural targeting activity. 

  • Managing Contacts and Sending Messages - This type of service makes it possible to manage a database of email contacts, phone contacts, or any other type of information to communicate with you. This also allows us to manage support and contact requests received via email or by Contact Forms. The data processed depends on the information provided by you in the messages and the means used for communication.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor. We use the following cookies to optimize your experience on our Site and to provide our services.

Cookies Necessary for the Functioning of the Store

Name

Function

_ab

Used in connection with access to admin.

_secure_session_id

Used in connection with navigation through a storefront.

cart

Used in connection with shopping cart.

cart_sig

Used in connection with checkout.

cart_ts

Used in connection with checkout.

checkout_token

Used in connection with checkout.

secret

Used in connection with checkout.

secure_customer_sig

Used in connection with customer login.

storefront_digest

Used in connection with customer login.

_shopify_u

Used to facilitate updating customer account information.

 

Reporting and Analytics

Name

Function

_tracking_consent

Tracking preferences.

_landing_page

Track landing pages

_orig_referrer

Track landing pages

_s

Shopify analytics.

_shopify_fs

Shopify analytics.

_shopify_s

Shopify analytics.

_shopify_sa_p

Shopify analytics relating to marketing & referrals.

_shopify_sa_t

Shopify analytics relating to marketing & referrals.

_shopify_y

Shopify analytics.

_y

Shopify analytics.

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device. You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible. Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu.

For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Contact

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [email address] or by mail using the details provided below: C-6-2, Casa Tropicana, Persiaran Tropicana, C-6-2, 47410 Petaling Jaya SGR, Malaysia

Last updated: [25 July 2021]