Refund policy

We love all our tea products and we are confident that you will love them too, but we understand that mistakes can happen from time to time. 

If you are not satisfied with your purchases, we're here to help you. 

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Returns and Refunds

Due to the nature of our products, we have a no returns or trade-ups policy. Please read the care card that comes along with your package in order to understand the nature of our products.  

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Please email us here with your order number and reason for the refund. If it is deemed damaged, Tea For Folks will refund the cost of that item (exclude shipping costs). Please email us within 3 business days of delivery or you will not receive a refund. 

Refunds

We will notify you once we have evaluated the issue and will let you know if the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.